Customer Service Agent
--Tafra Labs--
Join Tafra Labs as a Customer Service Agent and be the friendly, reliable voice patients rely on — guiding them through test preparation, resolving concerns, and ensuring every interaction reflects the quality of care we provide.
Job Description
Handle patient inquiries and support requests across phone, email, and in-person channels, ensuring a positive experience with the lab's services.
Key Responsibilities
- Respond to patient calls and inquiries
- Explain test preparation and results process
- Resolve complaints and escalate as needed
- Coordinate with lab and phlebotomy teams on scheduling
Qualifications
- Bachelor's degree or equivalent
- 3-5 years in a customer service role, healthcare experience preferred
- Strong communication skills in Arabic and English